Frequently Asked Questions
Everything you need to know about shopping with NIC+ZOE
What is your return policy?
We accept returns of unworn, unwashed, and unaltered merchandise with tags attached within 30 days of purchase. Sale items marked as 'Final Sale' cannot be returned or exchanged.
How do I determine my size in NIC+ZOE apparel?
We provide a comprehensive size guide on each product page. Our collections are designed for a comfortable, flattering fit; if you are between sizes, we generally recommend sizing down for a more tailored look.
When will my order ship?
Orders typically ship within 1-2 business days. Once your package is on its way, you will receive a confirmation email with a tracking number to monitor your delivery.
Do you offer international shipping?
Currently, we ship to addresses within the United States and Canada. Shipping rates and delivery timelines vary based on location and selected shipping method at checkout.
How should I care for my NIC+ZOE knitwear?
To maintain the quality of our signature knits, we recommend following the specific care instructions on the garment tag. Many of our pieces are best hand-washed cold or dry cleaned to prevent stretching.
Can I change or cancel my order after it has been placed?
To ensure fast delivery, we begin processing orders immediately. Once an order is placed, we are unable to make changes or cancellations, but you may return eligible items once they arrive.